Communication is always the key to success. Teams that feel their manager communicates well are more aligned, have clearer expectations, know who and where they fit in and the impact they have. This all leads to more engaged team members, more productivity and less turnover. A goal
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A key theme for most retail leaders is focussing on building the right team, as they know their success stems from having the right team in place and keeping them. I love this quote from a CEO about building the right team, “Hire the best people and
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Gallup research found that organisations fail to choose the right candidate for a manager role an incredible 82% of the time. As Gallup’s CEO, Jim Clifton then went on to say, “Virtually all companies try to fix bad managers with training. Nothing fixes a bad manager.” Why
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I have been banging on about the need for physical retailers to create an experience when they have a customer in front of them. It’s critical, unless you want your customers to not come back as they can’t see the difference between buying in store and buying
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One of the biggest challenges facing all leaders is to manage and motivate their teams. This is even more pronounced with Gen Y’s and Z’s that now are close to making up the bulk of the workplace. This technologically savvy generation certainly have a different way of
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