When you call a business, you will often hear the following: “Your call is being recorded for quality and training purposes.” We hear this pre-recorded message so many times that I’m sure we are all used to it. So why do companies record calls from customers? Companies
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Finding the right people to work in retail is an ongoing challenge, and is not getting any easier. I have spoken many times about the importance of having the right staff in store, team members who are passionate about providing the best experience every single time. Hard
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Most managers struggle to give feedback because they are never taught an effective way. Just by being promoted into a leadership role doesn’t mean that the ability to give feedback is bestowed upon you as if by magic. I learnt a fantastic quote when I spent two
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Many years ago, when I started my first job with a large multinational company, there was never any discussion about the companies’ purpose and where I fitted in. I very much turned up to work, did my job and went home, much like a number of employees
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We’ve all seen them, displays of products that just look cool and make us want to buy. When I worked in a sports store in Sydney many years ago, our manager, Chris, paid a substantial amount of money on a regular basis, to have a professional window
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