Despite billions of dollars being spent each year on leadership training, a lack of solid leaders is still a chief complaint of CEO’s. In 2018, businesses spent a whopping $366 billion globally, yet despite this massive investment in leadership training, it’s not resulting in producing quality leaders.
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From my experience, most managers struggle to provide feedback and that is both the positive kind as well as the constructive type of feedback. Now when I say positive feedback, most managers say but I do thank my staff every day, and while that is important, unless
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I believe that most retailers are leaving a ton of money in their customer’s pockets. Money that customers would be happy to hand over if team members followed a couple of simple steps. We all know that it’s less expensive to sell more to your existing customers
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The title may seem a little old fashioned in today’s world, where it’s all about inclusion and collaboration, however I want to help you set your team up for success. One way is to set clear expectations so they know what a good job looks like and
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This may sound a bit strange, but I really do love this process – but only when it’s done well and with the customer in mind. Unfortunately there are many bad examples of upselling taking place every single day and it does frustrate customers. It also makes
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