Amazon has been trading in Australia since late 2017 and most analysts are surprised by the lack of impact they have had on the marketplace. Despite launching Prime, amongst other initiatives, sales have fallen below expectations. Their financial results are also unremarkable, with a loss of $5.3
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I’m sure you would all agree that Netflix has certainly changed the way we watch movies and TV series. Patty McCord served as Chief –Talent Officer at Netflix for 14 years and was instrumental in developing the culture over this time. Her recent short TED talk, (it’s
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It’s tough being a leader! No doubt about that, particularly in retail where things move fast, staffing is tight and sales are tough to come by. Yet, I believe, it’s one of the most rewarding roles when you achieve success, which is generally always achieved through your
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Zappo’s (the US online shoe retailer) has long been seen as a world leader in customer service. With revenues in excess of US$3 billion and over 80% of customers coming back from more, there are some extremely valuable lessons to be learnt from this retailer. It all
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