This week I’m excited to share a great article written by my colleague Bill Rooney from 6one5 Consulting Group. Bill shares his many insights into the big challenges retailers face right now. How long did it take for the Horse & Buggy to be replaced by the
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We’ve all seen it and experienced it, customers studying their phones while in store. Searching for a better price perhaps, reading product reviews or paying by phone. This is new retail, well in fact not that new, but this is something retailers will see much more often
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Apologies for my complete misuse of a classic Shakespeare quote, but this is a real conundrum facing both customers and retail team members every single day. Which customers want to be approached and offered service and which ones want to be left alone? There has even been
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I have been running training courses on coaching for the last 25 years now and it still amazes me that telling people what to do is seen as coaching. Telling their staff what to do and solving their problems seems to be a management practise that all
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