I read a great article about a retailer in the US who seems to have a way to reduce the massive challenges with recruiting and managing their team. The retailer, Pal’s Sudden Service, a smallish US based fast food chain, was recently featured in a great article
Read more →
One of the biggest areas that we help managers and franchisees with, is how to give effective feedback, that staff actually take on board and then improve their performance. Most managers struggle in this area because they are never taught an effective way. Just by being promoted
Read more →
I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. Leaders can’t have a bad day, even a bad moment, as this sends the wrong message to the team
Read more →
I’m an absolute passionate fan of great customer service and being in the training game for almost 25 years, it’s not hard to work out that I’m a massive supporter of investing in customer service training. Yet not everybody thinks that customer service training is worth the
Read more →
We all know that feeling. Something about their service wasn’t quite right and you think it would be good to tell them so they know for next time. You’re thinking, they’ll take it well, they might even apologise and thank me for bringing it to their attention.
Read more →
