Great leadership in my experience is unfortunately the exception and not the rule. However great leadership is vital if we want to get the best out of our people in today’s challenging and ultra-competitive world of retail. I recently attended a conference and heard a fantastic presentation
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This will sound strange coming from someone who has been involved in training for over 20 years: Training is a waste of time unless it is followed up on the job. Before I explain more on that point, I want to tell you a story. Just a
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Recent information released from the National Australia Bank’s (NAB) latest Online Retail Sales Index has seen online spending in Australia increase by 8.6% on the previous year to $15.6 billion. Online sales are now equivalent to around 6.6 % of traditional retail spending, up from 6.3% for
Read more →According to a recent survey conducted in the US by Business 2 Community, a web marketing and telemarketing company, investing in great customer service does pay off. How do they know? Using SurveyMonkey, they asked more than 400 Americans if a company’s reputation for excellent customer service
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