Why Your Staff Need To Know Your Expectations To Perform At A High Level

Every business wants to have staff that perform at a high level consistently. This is reflected in the great customer service that’s offered by the retailer.

Most retailers, however, don’t have this high level of service so how do you get your team to improve their performance?

One of the first steps is to clearly articulate your expectations – “this is the way that things get done.” What are the steps that provide customers with a great service experience?

This video covers why sharing your expectations is critical for your service team and also with your entire staff.

Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
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