Why getting the basics right is critical to growth

Recent research highlighted that 81% of customers just want the basics of customer service to be in place when they get served. Sounds easy but a lot of retailers can’t get this right.

This video identifies what these basic steps are and why they are so important for customers. Great to share with your team and generate a discussion about how you store could be more consistent.

Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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PO Box 3592, Mornington, Vic 3931
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