Regular Retail Team Evaluations Make Performance Skyrocket

Mystery shopping is one way retailers can evaluate the performance of their staff when they are serving customers. However, mystery shopping is not done very often – once a month at best – and this is insufficient to effect change.

Owners and managers need to evaluate the team weekly and even daily so they know how each team member is performing – what they are doing well and what they need to improve. Also, regular evaluation helps identify off-target and trends.

Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
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