Is It Time for a Rude Tax on Customers?

Some businesses have tried to impose strict rules on customers who they believe are being rude, which to me can cause even bigger problems. Examples include not serving customers talking on their phones, charging more for customers who don’t smile and say hello. A very interesting take on reverse customer service.

I’m all for having fun with customer’s if it’s done in the right way, but sometimes this can backfire.

Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
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