How to collaborate to drive great customer service

You can tell from the moment you walk into a store if the staff and store manager have a collaborative approach. There’s a great vibe if there is and a feeling of coldness, lack of energy if not. Customers love the positive feeling that comes with a great vibe, they’ll stay longer and often spend more – who doesn’t want that?

This video provides 4 tips on how to ensure you have great collaboration in your workplace.

Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
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