Testimonials

Don’t just take our word for it! Here’s what some of The Retail Solutions clients have to say.

Bedshed Franchising has engaged The Retail Solution since 2009. Gavin Culmsee, CEO of Bedshed franchising talks about why their company continues to use The Retail Solution for their sales and coaching needs.

Roger has worked with us over the past 8 years and his passion for customer service and giving sales teams a clear pathway for success comes through clearly.”

Gavin Culmsee, General Manager, Bedshed Franchising

The Beechworth Bakery group has 6 bakeries turning over in excess of $16 million and has been working with The Retail Solution since 2000.

Tom O’Toole founder of the Beechworth Bakery chain talks about how The Retail Solution has helped their bakeries improve their sales and service.”

Tom O'Toole Tom O’Toole, Founder, Beechworth Bakery Group

Prior to coming to the training provided by The Retail Solution, we had tried a lot of things such as, incentives and meetings, but performance did not change a lot. The main question we had was how to motivate employees.

The training course was absolutely not what I expected it to be, we had lots of fun. We really enjoyed the group activities and the tailored handouts we could use straight away back in the salon were invaluable.

Since we returned from the training we have improved our average retail to 13 percent, which means it is more than doubled. Weekly evaluating and positive feedback has made a big difference for us. Most important is to keep going with what you learnt and success will follow.

It was worth the day we spent at the training and it was great value. Knowing that it has worked for me as well as it has, I would have paid a lot more to attend the training.”

Kai Kai Schnitzler, Owner, Just Cuts Leichhardt

I highly recommend Roger Simpson’s Product Awareness course as a highly effective way to increase store sales. Roger’s enthusiasm and passion for his philosophies during the workshops are well balanced by encouragement and clear direction instore. Many courses are centred around product knowledge and don’t give the staff the ability to approach the customer with selling confidence.

Roger has certainly delivered in providing a true selling course that actually works! Our management team, full time and part time staff, have been armed with the right tools to upsell and achieve a higher ‘basket value.’

Your staff will be motivated by the simple, yet effective approach which will see the competitive nature in staff drive sales.

I highly recommend Rogers course if you are looking for sales increases of up to 200% to 300%! What business wouldn’t love to see increases like these on high margin lines!”

Ritchies Karl Loh, Liquor General Manager, Ritchies Stores Pty Ltd

We have continued to use Roger’s training expertise over the past 5 years, because he knows retail, our business and speaks our language.

Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”

Leshelle Leshelle Cramer, GM Organisational Development & Training, The Just Group

Roger has worked with the Beechworth Bakery since 2000 and he’s passionate about coaching and training exceptional customer service and getting the best out of people.

I class Roger as our ‘customer service guru’ for both our retail staff and our management team. He has proved to be an outstanding asset to our company and helped us to create Australia’s Greatest Bakery.”

marty Marty Matassoni, Managing Director, Beechworth Bakery

Today’s retail world is extremely challenging however Roger’s business principles are extremely valuable and proven to work in any retail environment”

sean Sean Kirschenberg, CEO, Global Sports International

Roger’s training and coaching provides a much needed blueprint for all retailers to get the best performance from their teams – he’s hands on and provides practical ideas to achieving sales growth.”

rod Rod Laycock, CEO, Civic Managed Services

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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1300 950 301
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+61 417 056 589
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PO Box 3592, Mornington, Vic 3931
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