Archive for the Training Category

Want To Be One of The 7.5 Million Who Lose Their Retail Job?

Want To Be One of The 7.5 Million Who Lose Their Retail Job?

There has been so much doom and gloom mentioned recently about the fate of bricks and mortar retail. Not helped by the rather large number of retailers who are failing here in Australia. The latest, Topshop is not a small player with sales of approximately $90 million

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If Feedback is the Breakfast of Champions, Why are we Going Hungry?

If Feedback is the Breakfast of Champions, Why are we Going Hungry?

As the saying goes feedback is the breakfast of champions, however, a lot of us would like to skip this particular breakfast for fear of hearing negative feedback about how we are performing. Most managers are also feedback averse for similar reasons, they don’t like delivering bad

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7 Reasons Why Your Best Employees Want to Leave

7 Reasons Why Your Best Employees Want to Leave

Keeping your best employees is essential if you want to grow your business and beat your competition. It’s hard enough to recruit the right ones, the last thing you want is for them to up and leave, particularly after all the induction and training you have taken

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12 Questions That Will Uncover Your Leadership Strengths

12 Questions That Will Uncover Your Leadership Strengths

We all know that leading a team can be very challenging and yet so rewarding. Finding the right people is often difficult. Your team or an individual team member can be up one minute and down the next. As well as focussing on your role in the

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How to Manage and Motivate the Millennials

How to Manage and Motivate the Millennials

One of the biggest challenges facing all leaders is to manage and motivate their teams. Back in my day (yes that old saying), it was pretty simple – we were told what to do, had our performance review once a year and hopefully got a pay rise.

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Top Tips from a Top Franchisor

Top Tips from a Top Franchisor

Domino’s Pizza Enterprises has been an amazingly successful business over the past few years and the CEO in charge, Don Meij, has had a lot to do with that success. With their continued menu innovation and now delivery by drone, it’s no wonder they are smashing the

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How to Collaborate to Drive Great Customer Service

How to Collaborate to Drive Great Customer Service

To me, the key to successful retailing is when your frontline team and leaders/managers are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few times

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Want to Know the People Secrets to Richard Branson’s Success?

Want to Know the People Secrets to Richard Branson’s Success?

As I have mentioned before, I am a big fan of Richard Branson and his philosophies in how he leads his teams to create amazing businesses the world over. It seems to have worked out pretty well for him so far! I thought it would be worthwhile

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Is it Time for a Rude Tax on Customers?

Is it Time for a Rude Tax on Customers?

A recent article in “Inside Retail” caught my eye and I wanted to share my thoughts. The article “Spanish Café adds “rude tax” for customers who don’t say please: Could it work in Australia?” Click here if you want to read the article. When customers order their

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Why Customer Service is the New Marketing

Why Customer Service is the New Marketing

There has been a lot of research coming through recently that points out what drives shopper behavior – it’s the experience they receive or lack of it! We know that customers are wanting a better experience, one that really stands out from the competition. The result –

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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