Archive for the Leadership & Coaching Category

Why We All Need to Have a Coach

Why We All Need to Have a Coach

Coaching is a term that is been around for many years and it’s expected that when someone is promoted to the role of manager or team leader, the skills to coach just materialize overnight. In our experience having trained 1000’s of frontline managers, this is simply not

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Why Focussing on Your People is a Winning Strategy

I have often said that your people are your greatest asset, but also your greatest weakness if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be.

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How to Successfully Service and Sell to Millennials

How to Successfully Service and Sell to Millennials

As a baby boomer myself, I am often asked by other baby boomers, how to better manage these millennials. With their want to be the boss in 5-minute attitudes, some of our generation find this very hard to accept and respond with – “I spent 5 years

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How to Be a Better Leader of Your Team

How to Be a Better Leader of Your Team

A recent article about leadership piqued my attention and I thought it was worth sharing some of the key points. A number of leaders today are oblivious to the fact that they are simply poor leaders. In these cases, teams can sometimes feel that the leadership provided

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Why Hiring People With The Right Attitude is Critical

Why Hiring People With The Right Attitude is Critical

Your people are your greatest asset, however, they can also be your greatest weakness too. Hire the wrong person and it can be an absolute nightmare – team disruption, poor customer service and wasted time having to follow up to try and get this person back on

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How to Keep the Best Staff Motivated

How to Keep the Best Staff Motivated

All retailers are at the mercy of their frontline staff, how well they are trained and motivated makes a massive impact on the experience the customer feels. Very few customers will give us a second chance if we don’t get it right the first time – there

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Want to Know How to Create Amazing Store Managers?

Want to Know How to Create Amazing Store Managers?

From my experience, having run over a thousand coaching courses for store managers over the past 25 years, the performance of the store comes right down to how well the store manager performs. They are, after all, the face of the business to the customers as well

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Why You Have To Get Your Culture Right

Why You Have To Get Your Culture Right

Culture is a word that is bandied about quite frequently, it means different things to different people. However whatever the actual meaning a business with the right culture grows and attracts better people, who stay longer. Businesses where the culture is poor obviously have the opposite effect,

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How to Identify the Best Employees

How to Identify the Best Employees

As I have mentioned recently, Amazon is almost here and retailers have to step up if they are going to compete. From my point of view, that means our team members have to be the best that they can be, not just when they feel like it

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Who Comes First – The Customer Or The Employee?

Who Comes First – The Customer Or The Employee?

The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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