Monthly archive for December 2017

Christmas Greetings!

Christmas Greetings!

Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and

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How to Avoid Your Customer Service Going to The Dogs

How to Avoid Your Customer Service Going to The Dogs

If you want to ensure your customer service isn’t in the doghouse, it might pay to think about treating your customers and your staff like you treat a dog. Sounds like an oxy-moron, however, there is some great value in this thinking. I read a recent article

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Why Focussing on Your People is a Winning Strategy

I have often said that your people are your greatest asset, but also your greatest weakness if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be.

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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