Monthly archive for May 2017

Why Exceeding Customer’s Expectations Has to Come From The Top

Why Exceeding Customer’s Expectations Has to Come From The Top

Having been in a customer service role most of life, starting out delivering papers at 13, I have seen and experienced a large variety of customer service interactions. These days, unfortunately, it is very difficult to find businesses that consistently offer great customer service each and every

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Want to Know How to Immediately Grow Your Sales?

Want to Know How to Immediately Grow Your Sales?

I love facilitating the various training courses we run. The participants who attend are usually keen to be there and open to learning. The style of training we provide is interactive, fun and very practical. We receive lots of positive feedback from participants which reinforces my passion

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Why Are Great Managers so Hard to Find?

Why Are Great Managers so Hard to Find?

It’s a well-known statement, people don’t leave companies, they leave managers. We have all encountered a bad manager in our years of work experience. We get micro-managed, told what to do, they don’t listen to us, they take all the credit, we only get told when we

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Two Questions That Will Make a Massive Difference in Recruitment

Two Questions That Will Make a Massive Difference in Recruitment

I have spoken a few times before on the value of having a rigorous recruitment process so you recruit the best possible person. The right person adds so much value, they provide amazing customer service, they are open to new learning and feedback, they fit in well

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Why Trust is Critical to the Success of Your Business

Why Trust is Critical to the Success of Your Business

Every business wants their employees to be more productive, more motivated and have their best employees stay in the business longer. Unfortunately, most CEO’s struggle to achieve this. I have commented a number of times on the low employee engagement scores here in Australia. One of the

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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