Monthly archive for April 2017

Want to Know How to Deliver Amazing Customer Service?

Want to Know How to Deliver Amazing Customer Service?

I was reading a recent article that listed a number of US companies that offer amazing customer service, based on a number of rating agencies. Three I have mentioned in previous blogs and one that I haven’t come across before. I thought it would be very worthwhile

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Do You Want to go From Good to Great? – Part 2

Do You Want to go From Good to Great? – Part 2

Last week I wrote about business leadership guru Jim Collins and his powerful book Good to Great. I covered two of the seven Leadership questions and this week I’ll reveal the other five. 3) How can you reframe failure in pursuit of ambitious goals? Collins related the

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Do you Want to Go from Good to Great?

Do you Want to Go from Good to Great?

One of the best business books I have read is called Good to Great, by Jim Collins. Collins is a student and teacher of leadership and what makes great companies tick. Having invested a quarter century researching the topic, he has authored or co-authored six books that have

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What’s Behind the Amazing Success of the Monolith that is Amazon?

What’s Behind the Amazing Success of the Monolith that is Amazon?

We all know the giant business Amazon, which has achieved phenomenal success over the past 22 years. The company, with revenues exceeding $100 billion, a share price over US$800 and with 244 million US customers, is obviously doing lots of things right. Its founder Jeff Bezos, has

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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