Monthly archive for October 2016

How to Collaborate to Drive Great Customer Service

How to Collaborate to Drive Great Customer Service

To me, the key to successful retailing is when your frontline team and leaders/managers are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few times

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Want to Know the People Secrets to Richard Branson’s Success?

Want to Know the People Secrets to Richard Branson’s Success?

As I have mentioned before, I am a big fan of Richard Branson and his philosophies in how he leads his teams to create amazing businesses the world over. It seems to have worked out pretty well for him so far! I thought it would be worthwhile

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Is it Time for a Rude Tax on Customers?

Is it Time for a Rude Tax on Customers?

A recent article in “Inside Retail” caught my eye and I wanted to share my thoughts. The article “Spanish Café adds “rude tax” for customers who don’t say please: Could it work in Australia?” Click here if you want to read the article. When customers order their

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Why Customer Service is the New Marketing

Why Customer Service is the New Marketing

There has been a lot of research coming through recently that points out what drives shopper behavior – it’s the experience they receive or lack of it! We know that customers are wanting a better experience, one that really stands out from the competition. The result –

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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