Monthly archive for June 2016

Four Hot Tips to Increase Your Team’s Engagement

Four Hot Tips to Increase Your Team’s Engagement

I’m sure you are all familiar with the horrific stats on employee engagement – at least 70% of the workforce are disengaged. The loss of productivity due to this is massive, so how do we go about fixing this? It has a lot to do with the

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Why the Human Touch is Still so Important

Why the Human Touch is Still so Important

“In the coming years, everything that can be digitized will be digitized. But there’s one thing that can’t be digitized and that’s the customer!” I came across the Accenture Digital Disconnect in Customer Engagement report, which was published recently, and found some very interesting trends in customer

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How To Be An Amazing Leader

How To Be An Amazing Leader

My recent training focus has been working with area managers, store managers, team leaders and supervisors to help them become better leaders. One of the biggest challenges I find is that very few of the above leaders are actually trained and given the skills to lead. It

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Why Expectations are Critical for Your Staff

Why Expectations are Critical for Your Staff

Every retailer has expectations of their staff – uniform requirements, how to complete tasks, how to serve customers etc, etc. However I find that a number of staff certainly don’t meet my expectations, let alone exceed them, when I’m a customer. Why is this the case? Maybe

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Do You Live by Your Golden Rules?

Do You Live by Your Golden Rules?

  Every retailer has their own set of Golden Rules – the rules their staff need to follow when dealing with customers, when performing their duties, and the general rules of the business. My question is always – do you and your staff live by these rules?

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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