Monthly archive for May 2016

$20 Billion is a Lot of Money to Burn on Churn

$20 Billion is a Lot of Money to Burn on Churn

I have recently experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. Now staff turnover is always going to

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Hire For Attitude and Train For Skills

Hire For Attitude and Train For Skills

  Having recently run a series of training courses for Chemmart Pharmacies on “How to recruit the best person” this famous quote from Beechworth Bakery owner, Tom O’Toole, always comes to mind. And Tom should know, as the Beechworth Bakeries level of service has always been of

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The Threat of Online Gets Bigger and Bigger

The Threat of Online Gets Bigger and Bigger

I have spoken a few times about the challenge of online sales to the traditional bricks and mortar (B & M) stores. The growth of online sales continues to outstrip B & M stores growth and shows no signs of slowing down. Recent data shows online sales

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Stop Telling Me What To Do!

Stop Telling Me What To Do!

Having run a number of coaching courses this year for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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