Monthly archive for March 2016

3 Simple Lessons from a Very Interesting Retailer

3 Simple Lessons from a Very Interesting Retailer

I read a great article about a retailer in the US who seems to have a way to reduce the massive challenges with recruiting and managing their team. The retailer, Pal’s Sudden Service, a smallish US based fast food chain, was recently featured in a great article

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The Magic Art of Giving Feedback – That Works!

The Magic Art of Giving Feedback – That Works!

One of the biggest areas that we help managers and franchisees with, is how to give effective feedback, that staff actually take on board and then improve their performance. Most managers struggle in this area because they are never taught an effective way. Just by being promoted

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Why Leaders Need to Lead with “We” Instead of “I”

Why Leaders Need to Lead with “We” Instead of “I”

I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. Leaders can’t have a bad day, even a bad moment, as this sends the wrong message to the team

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Why Bother Investing in Customer Service Training?

Why Bother Investing in Customer Service Training?

I’m an absolute passionate fan of great customer service and being in the training game for almost 25 years, it’s not hard to work out that I’m a massive supporter of investing in customer service training. Yet not everybody thinks that customer service training is worth the

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Why 96% of Your Customer Say Nothing, But Just Quietly Leave!

Why 96% of Your Customer Say Nothing, But Just Quietly Leave!

We all know that feeling. Something about their service wasn’t quite right and you think it would be good to tell them so they know for next time. You’re thinking, they’ll take it well, they might even apologise and thank me for bringing it to their attention.

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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