Monthly archive for February 2016

Want to Get more Done than You Believe Possible – Here’s how.

Want to Get more Done than You Believe Possible – Here’s how.

When we delegate tasks we get things done. But when we delegate responsibility, others get done much more than we ever could. This awesome quote comes from author and speaker Simon Sinek, one of my favourites. This is all about challenging and growing your people to be

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Can We Learn About Customer Experience From a Bank?

Can We Learn About Customer Experience From a Bank?

When I think about banks and customer service, the two for me just don’t go together. In my experience they tried to push us all out to vending machines by having long queues and closing branches. Then they opened branches again but don’t open until 9.30 and

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Help!! – How Do I Motivate My Team?

Help!! – How Do I Motivate My Team?

I am often asked by store managers and owners when I run training courses, “how do I motivate my staff?” This is the $50 million dollar question – if I could bottle and sell doses of motivation I’d be living on a yacht in the Bahamas!! How

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Why your Best Employees are Leaving You and What to Do About it

Why your Best Employees are Leaving You and What to Do About it

I recently read a great article by Dr Travis Bradberry, author of the book Emotional Intelligence, where he identified the 9 things that make good employees quit. I thought it was well worth sharing as it is critical that you keep your best staff as they will

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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