Monthly archive for December 2015

Greetings!

Roger Simpson – CEO, The Retail Solution and Author of “The Retail Solution” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.

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How to UP your service levels

How to UP your service levels

I have been blogging recently about the challenges with finding companies who are prepared to stand out with their customer service – and they are few and far between. Lots of companies talk about it, but very few deliver. I came across this excellent interview recently featuring

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5 Top leadership quotes from Leadership Guru Simon Sinek

5 Top leadership quotes from Leadership Guru Simon Sinek

The world lacks great leaders, and staff at work are severely disengaged as a result. By watching this video you’ll learn 5 key leadership traits of successful leaders. Click here or the image to watch the video. Or if you prefer, just scroll down to read the article.

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Why Customers are saying “Let’s go Local”

Why Customers are saying “Let’s go Local”

A recent article in Entrepreneur magazine has highlighted a very interesting trend in the US – I know we are not the states but we do follow a number of their trends, so this one is worth noting. Based on a survey of over 6000 people, conducted

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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PO Box 3592, Mornington, Vic 3931
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