Monthly archive for November 2015

Awesome Service – Two companies that have stepped up.

Awesome Service – Two companies that have stepped up.

I wrote a blog a couple of weeks ago titled “What are you doing differently to ensure your customers come back?” and I wanted to share my recent experience where two companies have lived up to that reputation. Unfortunately a lot of companies don’t and therefore give

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Houston we have a Customer Service Problem

Houston we have a Customer Service Problem

Why oh why are we so bad at customer service? I continue to be amazed in this ultra-competitive world of retail, how ordinary customer service is. I blogged recently about why businesses need to stand out, yet few are doing this. Some recent research from the 2015

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The Secret Ingredient of Leadership – and How to Get it.

The Secret Ingredient of Leadership – and How to Get it.

Although this Ted Talk by Susan Colantuono, CEO of Leading Women, one of the world’s premier consulting firms, primarily looks at why women struggle to make the jump from middle management to the C Suite, her insights deliver a powerful message for all aspiring leaders and what it

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What are you Doing Differently to Ensure your Customers Come Back?

What are you Doing Differently to Ensure your Customers Come Back?

A friend and I were recently having lunch in a fairly new café and the experience was ……. Just ordinary. Food was okay and the service wasn’t bad, the staff just didn’t do anything extra to provide that all important experience. It was just another transactional process that

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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