Monthly archive for May 2015

The Secret to Selling More – Know Your Numbers and Use Them

The Secret to Selling More – Know Your Numbers and Use Them

I am staggered when I visit stores or run training sessions and staff (worse still managers or owners) don’t know their numbers. By numbers I mean the obvious ones such as Average sale, Items per customer, Promo conversion and Loyalty card conversion. As one CEO said to

Read more

The 3 questions that Great leaders are focusing on – Ted Talk

The 3 questions that Great leaders are focusing on – Ted Talk

During a number of training sessions I run, the topic of what it takes to be a great leader comes up. I often ask participants to think of a list of great business leaders and unfortunately, they struggle. Richard Branson and Nelson Mandela are the two most popular. It’s

Read more

Having Trouble Getting your Staff to Upsell – It’s no Wonder!!

Having Trouble Getting your Staff to Upsell – It’s no Wonder!!

Every retail business wants to sell more to their customers and therefore grow their average sale. Most businesses that I work with include an Upsell process in their steps of service so staff know that it is a requirement to do this. Here is where it all

Read more

What’s the Secret to Great Staff?

What’s the Secret to Great Staff?

We all know the challenges with recruiting and retaining the best staff. They are hard to find and what do we even look for? I was appalled to read a recent survey carried out by a company called engaged Marketing here in Australia, who found out that

Read more
Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
sucuri
icon-phone
1300 950 301
icon-phone
+61 417 056 589
icon-email
icon-fax
PO Box 3592, Mornington, Vic 3931
footer-logoii