Monthly archive for April 2015

Richard Branson Talking Leadership

Richard Branson Talking Leadership

I am a huge admirer of what Richard Branson has achieved in business. Interesting that he suffers from a learning disability yet despite that is incredibly successful. A lot of the success he has achieved he puts down to his leadership style and his ability to employ

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The Mysteries of Motivating Young People

The Mysteries of Motivating Young People

A question I am asked on numerous occasions is “how do you motivate these young people today?” It seems as though some mature (I don’t like using the word old!!) business owners/managers struggle with this on an ongoing basis. The question of motivation is an interesting one that

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Are You a Seagull Manager?

Are You a Seagull Manager?

I have had the pleasure of working with Australia’s greatest bakery, the Beechworth Bakery, for over 15 years and trained hundreds of their staff during this time. I also get to work with Tom O’Toole, the founder when we run our half day Bread workshops (no we

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66% of Respondents cited Customer Service as the biggest driver for encouraging spending – RightNow research

66% of Respondents cited Customer Service as the biggest driver for encouraging spending – RightNow research

Yet again, research has proven how important customer service is and in this statistic how it can drive revenue. Most of us want a positive experience when we are a customer, whether we are buying petrol, clothing, food, in fact everything. Some further research from McKinsey &

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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