Monthly archive for February 2015

Getting Those Valuable Customers to Come Back

Getting Those Valuable Customers to Come Back

We all know the figure that it costs five times as much to acquire a new customer than it does as keeping an existing one. So how do businesses retain their valuable customers? There are a number of important factors, one we strongly believe in is offering

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Staff Turnover in the First 12 Months in Australia is Costing $3.8 Billion

Staff Turnover in the First 12 Months in Australia is Costing $3.8 Billion

Staff turnover is a substantial cost to every business, estimated to be at least a person’s annual salary and with the average being 2.5 times annual salary it is costly making mistakes and getting the wrong people. Some recent research by Price Waterhouse Coopers (PWC) found Australia

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Why Giving Effective Feedback Makes a Big Difference

Why Giving Effective Feedback Makes a Big Difference

We all know that giving effective feedback is the key to getting your staff to consistently perform at a high level, but how many managers actually do this on a regular basis? As well as lifting performance there are a number of other benefits such as: Staff

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Eight Traits of Great Leaders that You can Learn from

Eight Traits of Great Leaders that You can Learn from

Inspirational leadership is crucial for retailers to survive in today’s tough economy. The stores that do well invariably have an inspirational leader at the helm – they inspire their team to deliver great results week in and week out. Outstanding customer service comes from having great leaders.

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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