Monthly archive for November 2014

How to be an exceptional Leader – it’s not really that hard!

How to be an exceptional Leader – it’s not really that hard!

Great leadership in my experience is unfortunately the exception and not the rule. However great leadership is vital if we want to get the best out of our people in today’s challenging and ultra-competitive world of retail. I recently attended a conference and heard a fantastic presentation

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Why Training on its Own is a Waste of Time

Why Training on its Own is a Waste of Time

This would sound strange coming from someone who has been involved in training for over 20 years and has been a big part of my life. But yes it is sad but true, training is a waste of time – unless it is followed up back on

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Retail continues to be tough for Bricks and Mortar stores

Retail continues to be tough for Bricks and Mortar stores

Recent information released from the National Australia Bank’s (NAB) latest Online Retail Sales Index has seen online spending in Australia increase by 8.6% on the previous year to $15.6 billion. Online sales are now equivalent to around 6.6 % of traditional retail spending, up from 6.3% for

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Definitive proof that Great Customer service pays off

Definitive proof that Great Customer service pays off

According to a recent survey conducted in the US by Business 2 Community, a web marketing and telemarketing company, investing in great customer service does pay off. How do they know? Using SurveyMonkey, they asked more than 400 Americans if a company’s reputation for excellent customer service

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Roger Simpson and the team at The Retail Solution have provided nearly 2 decades of unparalleled expertise in retail consulting for Australian businesses.
 
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